Problem Gambling in New Zealand: Warning Signs and Where to Get Help

For most New Zealanders, a flutter on the pokies, a Lotto ticket or a bet on the rugby is just entertainment. For some, gambling slowly takes over: it starts to affect money, work, health and relationships. Because the change is gradual, people often notice it late.

This guide explains the warning signs, who is most at risk and where to find support in New Zealand.

Ask yourself – or think about someone close to you – whether any of these sound familiar:

• spending more time or money on gambling than planned;
• chasing losses by betting again to win the money back;
• borrowing money or selling things to gamble or pay debts;
• hiding gambling from family or lying about how much is spent;
• feeling guilty, anxious or irritable about gambling;
• gambling to escape stress, loneliness or low mood;
• gambling taking up time that used to go on work, study or family.

One or two signs do not always mean there is a serious problem, but they are a good reason to stop and take stock.

Anyone can develop a gambling problem, but research in New Zealand shows the risk is higher for people who:

• play pokies regularly, especially in areas with many machines;
• use several types of gambling, such as betting, casino games and racing;
• live with depression, anxiety or loneliness;
• have problems with alcohol or drugs;
• are international students or recent migrants without a strong support network;
• spend large sums in a short time.

Gambling harm also spreads beyond the player. Studies suggest each person with a gambling problem affects several others – partners, children, friends and colleagues.

Getting help early makes a real difference, and support is free and confidential:

• Gambling Helpline – call 0800 654 655, available 24/7, for players and family members.
• Face-to-face counselling – specialist services operate across the country, including services for Māori, Pasifika and Asian communities.
• Venue exclusion – you can ask casinos and pokie venues to ban you from entering.
• Financial advice – free budgeting services can help you deal with debt.

If you play online, use the safer gambling tools that good casinos provide: deposit limits, time-outs and self-exclusion. Blocking software can also stop access to gambling sites on your devices. For more practical steps, read our guide to how gambling harm affects players and families.